Refund & Returns Policy

Refund & Returns Policy

Last updated: February 2026

Enterprise License Policy

Due to the nature of enterprise software licensing, all sales are subject to our standard terms:

Eligible for Consideration:

• License not delivered within agreed timeframe
• Technical issues preventing activation (with documentation)
• Product materially different from specifications

Standard Terms:

• All licenses are annual commitments
• Activated licenses are non-refundable
• Tier upgrades available at prorated pricing
• Early renewal discounts available

Resolution Process

1. Contact support@primestacksolution.com within 14 days
2. Provide order details and issue documentation
3. Our team will review within 3 business days
4. Resolution options will be provided

License Transfers

Enterprise licenses may be transferred within your organization. Contact support for assistance with license reassignment.