Refund & Returns Policy

Refund & Returns Policy

Last updated: January 2026

Our Commitment

Your satisfaction is important to us. We want you to be completely happy with your software purchase.

Digital Product Refunds

Due to the nature of digital products, refunds are handled on a case-by-case basis:

Eligible for Refund:

• Product not delivered within 48 hours
• License key is invalid or doesn't work
• Product significantly different from description
• Technical issues preventing activation (with documentation)
• Duplicate purchases (accidental)

Not Eligible for Refund:

• Products that have been activated/redeemed
• Subscription services after the service period has begun
• Change of mind after activation
• Incompatibility issues that were documented in system requirements

Refund Process

1. Contact our support team at support@arcana-it.com within 14 days of purchase
2. Provide your order number and detailed reason for refund
3. Our team will review your request within 2 business days
4. Approved refunds are processed within 5-7 business days

Subscription Cancellations

For subscription products:

• Cancel anytime before renewal to prevent future charges
• Access continues until the end of your paid period
• No partial refunds for unused subscription time

Contact Us

For refund requests or questions, email support@arcana-it.com with your order number.