Delivery Policy

Learn about our digital product delivery process, timeframes, and what to expect after purchase.

Delivery Policy

Last updated: January 2026

Digital Product Delivery

Most of our products are digital software licenses delivered electronically:

  • Email Delivery: License keys and download links sent within minutes of payment confirmation
  • Account Access: For cloud services, login credentials sent via secure email
  • Instant Activation: Most products can be activated immediately after purchase

Delivery Timeframes

  • Instant Delivery: Most digital products (after payment verification)
  • Bank Transfer Orders: Within 24 hours of payment confirmation
  • Manual Verification: Some enterprise products may require 1-2 business days

What You'll Receive

Your delivery email will include:

  • Product license key(s)
  • Download link(s) or access instructions
  • Installation guide
  • Activation instructions
  • Support contact information

Download Issues

If you experience issues downloading your software:

  1. Check your spam/junk folder for the delivery email
  2. Ensure your email address was entered correctly at checkout
  3. Contact support@arcana-it.com with your order number

Redelivery

Lost your license key or download link? No problem! Contact our support team with your order details and we'll resend your product information.

Last updated: January 25, 2026